How to stay safe on the road?

Your safety comes first 

At ROOO, your safety is our top priority. We’ve integrated comprehensive safety measures into our platform to ensure both drivers and riders feel secure throughout their journeys.

24/7 Incident Response Team 

Our dedicated Incident Response Team is available around the clock to assist with any safety concerns. Trained to handle various situations with fairness and empathy, t

Partnering up with law enforcement

ROOO cooperates with law enforcement agencies with all investigation matters. 

Listening to the ROOO Ridesharing Community 

At ROOO, we are always looking for opportunities to improve.

We continually listen to ROOO drivers and riders to continuously improve our technology, innovation, service and user experience. 

How we handle safety incidents

We take all reports of safety incidents seriously. 

ROOO’s 24/7 Incident Response Team will assist you whenever you need them to make decisions that keep our ridesharing community safe. 

The ROOO Incident Response Team has been specifically trained to handle all types of cases with fairness, empathy and care. The ROOO Incident Response Team ensures that incidents are properly investigated with a thorough review and fair outcomes. 

Built-In Safety Features

The ROOO Driver App is equipped with over ten safety features designed to protect you from the moment you go online until you complete your trip: 

  • Destination Preview: Before accepting a trip, preview the destination to ensure you’re comfortable with the route. 
  • Rider Profile Insights: Access information such as the rider’s name, profile picture, rating, and trip frequency to make informed decisions. 
  • Facial Verification: Secure your account with facial recognition technology, ensuring only you can access your driver profile. 
  • Trip Choice: Female drivers have the option to accept trips exclusively from female passengers. 
  • Trusted Contacts & Trip Sharing: Share your live GPS location with trusted contacts for added security during your trip. 
  • SOS Emergency Button: In case of emergencies, quickly contact emergency services with a single tap, with your live location displayed in-app for reference. 
  • TripCheck: Our system monitors trips for unusual activities, such as sudden stops or unexpected detours, and will check in with you if anything out of the ordinary is detected.

Post-Trip Safety Measures

After each trip, we continue to prioritize your safety: Anonymized Communication: Phone numbers are anonymized when drivers and riders contact each other, protecting your personal information. 

Driver Fatigue Prevention 

To combat driver fatigue, ROOO enforces mandatory rest periods:  

  • 13-Hour Online Limit: After 13 cumulative hours online, drivers are required to take an 8-hour break before logging back in. 

  • Automatic Reset: Once the 8-hour rest period is complete, your online hours reset automatically. 

  • Track Your Hours: Monitor your online time through the ROOO Driver App by navigating to Home Screen > Scroll up > Track Online/Offline Time. 

For more details, visit our Fatigue Prevention Feature page. 

 

For additional information on driver safety, explore our Driver Safety page.