Preventing Discrimination

In Australia, we uphold the values of equality and inclusivity, making discrimination based on age, disability, race, sex, intersex status, gender identity, and sexual orientation unlawful in various aspects of life, including education and employment. Our federal laws, administered by the Australian Human Rights Commission, protect these rights:

– Age Discrimination Act 2004

– Disability Discrimination Act 1992

– Racial Discrimination Act 1975

– Sex Discrimination Act 1984

– Australian Human Rights Commission Act 1986

Similar protections are in place at the state and territory levels, with respective anti-discrimination legislation and oversight bodies:

– Australian Capital Territory: Discrimination Act 1991

– New South Wales: Anti-Discrimination Act 1977

– Northern Territory: Anti-Discrimination Act 1996

– Queensland: Anti-Discrimination Act 1991

– South Australia: Equal Opportunity Act 1984

– Tasmania: Anti-Discrimination Act 1998

– Victoria: Equal Opportunity Act 2010

– Western Australia: Equal Opportunity Act 1984

Zero Tolerance Policy

At ROOO, we stand firm against discrimination. We categorically prohibit any discriminatory behavior against our Drivers or Riders based on race, religion, national origin, disability, gender identity or sexual orientation, marital status, age, or any other characteristic protected under applicable Federal or State law. Examples of such behavior include:

– Drivers intentionally avoiding certain neighborhoods due to the demographics of the area.

– Riders making derogatory comments about a driver’s personal qualities.

Any violation of discrimination laws or engagement in discriminatory conduct will result in suspension from our platform following a thorough investigation.

Combatting Sexual Harassment

We are committed to maintaining a harassment-free environment. Sexual harassment, in any form, is unacceptable. It includes unwelcome sexual advances, requests for sexual favors, or any other unwelcome conduct of a sexual nature that causes discomfort or distress. The Sex Discrimination Act 1984 (Commonwealth) prohibits and defines sexual harassment, safeguarding individuals from victimization for reporting such incidents. Examples of sexually harassing behavior include:

– Unwelcome physical contact or staring.

– Suggestive comments, jokes, or explicit content.

– Requests for dates or intrusive inquiries into personal life.

We expect all members of our community to respect personal boundaries and privacy. Inappropriate conduct, such as asking personal questions or making explicit gestures, will not be tolerated. Violations of these guidelines may lead to legal consequences.

Face Mask Policy Update

Effective September 2022, face masks are no longer mandatory in public transport, including ridesharing services. However, exemptions are permitted for individuals with medical conditions or disabilities. Medical exemptions include conditions affecting breathing, serious facial skin conditions, disabilities, or mental health issues like asthma. For more information on face mask regulations and exemptions, please refer to State and Territory Public Health Orders or visit the Australian Human Rights Commission website.

Creating a Safe Environment

Safety and respect are paramount on our platform. If you witness or experience any inappropriate behavior, please report it promptly to the ROOO Incident Response Team at customersupport@rooo.com.au. Additionally, if you ever feel unsafe during a trip, don’t hesitate to utilize the SOS button to contact emergency services. Together, let’s continue fostering a safe and inclusive community.